Frequently Asked Questions

We proudly service all cities and towns within Maricopa County, including Phoenix, Mesa, Scottsdale, Chandler, Glendale, Gilbert, Tempe, Peoria, Surprise, Goodyear, Avondale, Buckeye, Queen Creek, and many more. If you are in Maricopa County, we can help.

Yes! We understand that refrigeration emergencies do not wait for business hours. Our technicians are available 24 hours a day, 7 days a week, including holidays. Call (623) 433-8250 anytime for emergency service.

The cost of a repair depends on the type of equipment, the nature of the problem, and the parts required. But a good estimate would be $250 to $500 for the most common problems that don't require opening up to the freon system. Anything beyond that will be charged simply for diagnostics and then quoted for major repairs.

Absolutely. We stand behind our work with a full one-year guarantee on all workmanship.

We service all major commercial ice machine brands including Hoshizaki, Manitowoc, Scotsman, and many others. Our fully stocked Sprinter van carries parts for the most common brands, allowing us to complete many repairs on the first visit.

For most businesses, we recommend a professional deep cleaning at least once a year. However, in Arizona's hard water conditions, some machines may benefit from cleaning every six months. Regular cleaning prevents mold, scale buildup, and costly breakdowns.

Our preventive maintenance plans include scheduled inspections, cleaning of condenser coils, checking refrigerant levels, inspecting electrical connections, testing thermostats, cleaning drain lines, and a comprehensive system performance evaluation. Plans are customized to your specific equipment and needs.

First, check that the door is closing properly and that the thermostat is set correctly. Avoid opening the door frequently. If the problem persists, call us immediately at (623) 433-8250. Temperature issues can lead to food spoilage and health code violations, so prompt professional service is critical.

Yes. All of our technicians are fully licensed and insured. We carry comprehensive liability insurance, giving you peace of mind when we work on your commercial equipment.

Yes! We offer free ice machine cleaning inspections. We will remove the cover and show you the inside of your machine with no obligation. It is an honest assessment of your ice machine's condition and whether it needs a cleaning service.

Yes. We handle the installation of commercial ice machines, walk-in coolers, walk-in freezers, and other commercial refrigeration equipment. Our Sprinter van is equipped with a full-sized lift to handle heavy evaporator coils and ice machines.

Excessive ice buildup in a walk-in freezer can indicate a defrost system failure, a damaged door gasket, or an evaporator coil issue. Do not try to chip away the ice, as this can damage the equipment. Call us for a professional diagnosis and repair.